DisputeHelp provides turnkey dispute management solutions for acquiring banks and merchant service providers to distribute to their merchant portfolios. Our white-label platform integrates Visa, Mastercard, Verifi, and Ethoca tools into a single endpoint that enables merchants to deflect transaction disputes, prevent chargebacks and recover revenue otherwise lost to fraud.
The DisputeHelp platform empowers our partners to address regulatory pressures head on.
Our solutions streamline risk management strategies to keep merchants below fraud and dispute thresholds and to meet evolving compelling evidence requirements against unwarranted disputes.
DisputeHelp protects against disintermediation by third-party providers, retaining revenue streams through value-added services. Merchants benefit from healthier MIDs, lower OpEx, and improved auth rates, while acquirers enjoy solutions-based revenue, extended merchant lifecycles and increased processing volumes.
Features include:
Serving clients in 20+ countries, DisputeHelp delivers scalable, future-proof solutions that streamline disputes globally. By simplifying regulatory compliance and enhancing operational efficiency, DisputeHelp ensures that our partners and their merchants can thrive in a dynamic, compliance-driven payments ecosystem.
About PXP Financial
PXP Financial is a leader in global payment services, providing a single unified payments platform to accept payments on line, on mobile and at the point of sale. Powered by in-house acquiring, 120+ alternative payment methods & financial services, PXP processes more
than €22.7 billion annually through its unified gateway. PXP Financial's cutting-edge end-toend payment platform empowers businesses to thrive by providing all the necessary payment services from a single source.
THE PROBLEM
76% of global eCommerce merchants report consistent or increasing year-over-year chargeback rates, with costs now exceeding €50.3 billion annually (Source: PYMNTS). These costs stem not only from chargebacks caused by genuine consumer transaction disputes, but increasingly as a result of first-party fraud (where customers wrongly initiate chargebacks for transactions they or their household initially authorized).
Given the ever-shifting payments dispute and fraud landscape, including regular regulatory updates and new threat vectors, many merchants struggle to keep pace and suffer a range of unnecessary consequences. PXP Financial recognized the need for a robust and effective solution to better support its clients and mitigate the many challenges associated with chargebacks and fraud.
THE SOLUTION
PXP Financial partnered with DisputeHelp to implement an advanced, centralized solution for handling disputes, chargebacks, and fraud mitigation. This collaboration enabled PXP to bring a fully integrated tool to market that simplifies and consolidates dispute management processes. PXP can support all major payment schemes on a single platform, providing a streamlined approach that eliminates the need for multiple systems. The DisputeHelp platform empowers PXP with a single dashboard, giving teams a clear, consolidated view of chargeback performance and allowing them to adjust strategies in real time. This solution minimizes the operational resources required to manage chargebacks, enabling PXP to mitigate fraud effectively while reducing costs and freeing up internal resources. By delivering this robust, user-friendly tool, PXP Financial enhanced its overall service offering in a highly competitive market.
TANGIBLE RESULTS
PXP clients saw immediate impacts from our partnership.
EXAMPLE 1: Clobal Communications Platform
This business endured high operating expenses as a result of a needlessly elevated chargeback rate. Within a quarter, PXP Financial helped them reduce their ratio by 50%. This significantly reduced costs, improved customer experience, and mitigated risk - allowing them to focus on growing their business.
EXAMPLE 2: Technology Service Organization
A global technology service organization experienced an increase in chargeback rate to 4.20% - exceeding card network limits. Upon identifying this issue and launching PXP's tandem Ethoca Alerts and Visa RDR solution, they brought their chargeback rate down to 0.67% - putting them back within acceptable limits and protecting their business within months of implementation.
