DisputeHelp provides turnkey dispute management solutions for acquiring banks and merchant service providers to distribute to their merchant portfolios. Our white-label platform integrates Visa, Mastercard, Verifi, and Ethoca tools into a single endpoint that enables merchants to deflect transaction disputes, prevent chargebacks and recover revenue otherwise lost to fraud.

The DisputeHelp platform empowers our partners to address regulatory pressures head on.
Our solutions streamline risk management strategies to keep merchants below fraud and dispute thresholds and to meet evolving compelling evidence requirements against unwarranted disputes.

DisputeHelp protects against disintermediation by third-party providers, retaining revenue streams through value-added services. Merchants benefit from healthier MIDs, lower OpEx, and improved auth rates, while acquirers enjoy solutions-based revenue, extended merchant lifecycles and increased processing volumes.

Features include:

• Merchant-facing APIs that integrate with a variety of CRMs, gateways, shopping carts and other ecommerce platforms that can deploy transaction data on-demand to prevent disputes
• As a ChargebackHelp company, we are an industry-leading provider of dispute technology, with full support for: Verifi CDRN, Order Insight & RDR, Ethoca alerts & Consumer Clarity, and Mastercom Acquirer Collaboration alerts, as well as our own Representment service
• DisputeHelp offers merchants the option for self-service access, rules-based automated resolutions and/or managed solutions outsourced to us for each service
• Our partners get comprehensive access to the DisputeHelp portal with extensive reporting capabilities to oversee their merchant’s performance
• Transparent reporting and tiered access allows both partners and merchants to oversee performance while minimizing regulatory risks.

Serving clients in 20+ countries, DisputeHelp delivers scalable, future-proof solutions that streamline disputes globally. By simplifying regulatory compliance and enhancing operational efficiency, DisputeHelp ensures that our partners and their merchants can thrive in a dynamic, compliance-driven payments ecosystem.