ZenBusiness is a leading business formation platform that helps entrepreneurs launch, run, and expand their enterprises. Founded in 2017, they've helped more than 700,000 businesses manage operations through their all-in-one platform – facilitating everything from business formation and compliance to financial services and website building.

The Challenge: Managing Growing Dispute Volumes Without Growing Staff

As ZenBusiness rapidly scaled to serve hundreds of thousands of customers, their dispute management process faced increasing pressure. With just one dispute analyst handling all cases manually, the volume of chargebacks regularly threatened to overwhelm their capacity.

ZenBusiness needed a solution that could handle surges in dispute volume without compromising on response quality. The challenge was particularly acute given the company's rapid growth trajectory and diverse service offerings.

Expanding the team would require additional resources, while only addressing the immediate challenge– with more growth, larger surges would come, and response quality would suffer. They needed a longer lasting solution – one that could scale efficiently while maintaining high-quality dispute responses across their various service lines.

The Solution: Automating Dispute Management with Justt’s Success-Based Model

After considering several alternatives, ZenBusiness chose Justt's AI-driven dispute management solution because of its success-based pricing model, simple integration process, and hands-free functionality.

How ZenBusiness Scaled Dispute Management While Growing to 700,000+ Customers The implementation process was seamless, requiring minimal technical resources and allowing ZenBusiness to maintain business continuity throughout the transition. The success-based pricing model proved especially beneficial for their growing operation, eliminating the need for significant upfront investment while ensuring costs remained proportional to actual dispute resolution success.

The platform also handles dispute tracking and data management, and its comprehensive automation ensures that no disputes slip through the cracks or regulatory change is missed.

The results

Justt’s comprehensive dispute tracking and management features have streamlined ZenBusiness’ operations significantly, facilitating rapid scaling throughout a period of consistent growth. When chargeback surges occur, ZenBusiness now maintains consistent response quality without adding resources – saving stress, as well as costs. The fully-automated AI-driven system ensures every case is argued with the appropriate nuance, while the success-based pricing model keeps costs aligned with actual results.

Beyond these transformative technical capabilities, ZenBusiness particularly values Justt’s attentive support team - whose rapid response times and reliable problem resolution ensure smooth operations even during challenging periods. The combination of automated efficiency and human support creates a robust dispute management system that scales with their business growth. As ZenBusiness continues to expand its services and customer base, Justt's solution provides the scalability and efficiency needed to manage disputes effectively without compromising on quality or increasing operational costs.