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THE STORY
Bagel Factory, the largest UK-based quick-service bagel chain, is growing fast. It has expanded its presence to 35 locations across bustling train stations, shopping centres, and city centres, doubling its footprint in just a few years.
With so many new locations, Bagel Factory needs a responsive payments provider that can deliver on reliable technology, customer support, great rates and provide the fast set-up they need to continue opening new stores quickly.
THE CHALLENGE
As Bagel Factory grew, they needed a payment provider that understood their business and could provide the service and support they needed, when they needed it most. With a growing customer base, Bagel Factory needed a system capable of handling high transaction volumes, providing real-time financial oversight, and integrating with their ePOS system.
THE SOLUTION
After a detailed review, Bagel Factor chose Rapyd to provide payment processing for all 35 locations. This reduced their administrative complexity and gives them a single point of contact for support.
Results:
Since partnering with Rapyd, Bagel Factory has experienced operational efficiencies, faster setup, and cost savings:
Fast Settlement:
With Rapyd, Bagel Factory enjoys next-day settlement, allowing them to access funds quickly and reliably.
Increased Efficiency:
Real-time transaction monitoring and consolidated reporting save the finance team valuable time.
Cost Reduction:
Competitive transaction rates and terminal ownership options have significantly reduced monthly expenses.
Simplified Financial Reconciliation:
The finance team easily tracks fees, refunds, and individual transactions for each location, simplifying the reconciliation process.
