Candice is a Payments Fraud and Data Security ambassador in the industry and a Commercial Program Leader specializing in P2PE, Tokenisation, and Transaction Risk Analysis.
As a Director of Customer Data Security and Fraud for Elavon Merchant Services, Candice seeks out and delivers innovative approaches that transform Elavon’s compliance obligations, technologies, and services into winning value propositions for Elavon, its merchant customers, and partners. A recognized and award-winning authority in the merchant payments ecosystem, she is in demand as a speaker at global industry events, a positive inspiration to all, and a mentor to many women in payments.
She is driven by helping to protect merchants from fraud, data breaches, and other security threats. Before Elavon, she spent over a decade at British Telecom, serving as Head of Group PCI DSS Compliance. She balances the world of payments with being a mum of three, burning her Peloton bike, and walking her two Maltese Terriers.
Her rare blend of subject matter expertise (encompassing personal and payment data security, legal, fraud, and compliance), program and process management skills, combined with an emotionally intelligent, creative, collaborative, and supportive approach. Candice delivers market-leading solutions by having a holistic vision of what success means for both the customer and Elavon. She is passionately engaged in knowledge sharing through mentoring, industry panels, workshops, and merchant briefings.
2022 Women in Payments Award Winner for Innovation, 2019 PCI Excellence Award Winner for Customer Partnership, her nomination and election as Chair of UK Finance Acquirers Compliance Group, launching Elavon’s Transaction Risk Analysis (TRA) as a real value-added service enabling Elavon customers to achieve higher transaction approval rates, delivering PCI compliance for BT Group for 27 platforms and 80 service providers, proposing and authoring a PCI SSC Special Interest Group whitepaper.
Candice led the successful launch of Elavon TRA, a multi-award nominated/winning solution ensuring transactions are processed in a PSD2-compliant manner while delivering genuine value add for merchants. This innovative technical approach reduces fraud, minimizes friction, and improves approval rates by 3.5%. Her engagement with industry, partners, and merchants and the creative positioning of TRA made the solution easier to understand, sell, and buy, ensuring more businesses benefit.