Current role of the individual within the company and merchant payments ecosystem:
At DOUGLAS, Laura as Director of Group Payment, is the driving force behind the company’s payment operations and strategy. She ensures frictionless transactions for customers day by day while implementing state-to-the-art payment solutions that enhance the shopping experience. Her role orchestrates a full-scale approach to maximize customer experience, balancing cost efficiency with robust security not only for the own BNPL solution.
Brief biography of the nominee:
Laura’s journey into the world of payments is built on a foundation in retail and banking. This combination of expertise allows her to view payment operations from a holistic perspective—merging business strategy with commercial acumen. Her approach is pragmatic yet forward-thinking: she embraces innovation but remains grounded, ensuring that DOUGLAS benefits from new technologies without getting lost in the hype of market trends.
What differentiates the nominee as the Leader / Influencer in merchant payments?
What sets Laura apart is her ability to bridge innovation with operational excellence. While many payment experts specialize in specific areas, Laura brings a deep E2E understanding of the entire payment value chain - beyond smooth processing into fraud prevention and cash management—allowing her to develop comprehensive, future-proof strategies. As a key thought leader in the payments industry, Laura helps to shape innovations and best practices on the market.